Community Lead

3 days ago

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FitXR

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The leading VR/AR fitness company making fitness more fun and accessible for everyone.

Virtual Reality • Fitness Content • Gaming

51 - 200

Description

• Develop and implement a clear community strategy, focused on how we manage, engage, and scale a primarily US-based but global community. • Build and grow initiatives like the Community Ambassador and Spotlight programs to engage and empower key community members. • Own UXR efforts alongside our data and product teams, ensuring we deeply understand our community’s needs, challenges, and desires. • Collaborate closely with product to ensure customer feedback drives product improvements and aligns with the overall company vision. • Be the escalation point for customer concerns, ensuring users feel heard and supported. • Foster and manage a positive, supportive community, responding to feedback and building an environment where users feel valued. • Engage users across multiple channels, from social platforms to direct communication. • Serve as a storyteller, communicating product changes and updates to the community. • Ensure that every interaction with the community feels personal and intentional.

Requirements

• Experience building and scaling 0-1 global communities, ideally in a subscription business (even better if in the fitness or wellness industries!) • Familiarity with community management and social media platforms. • Experience in user research and translating feedback into product improvements.

Benefits

• Unlimited annual leave • Remote work - US East / UK working hours for this role • Stock options - everyone is an owner • Annual learning budget • Annual wellbeing budget • Work-from-home stipend • Annual company retreat • VR headset and free membership to FitXR • Health Insurance with Empire Health, Dental and Vision coverage • HSA / FSA • Employer contribution to the 401(k) plan • 12 weeks full paid family leave