Conversation AI Developer

November 18

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

Description

• Join Five9, a leading provider of cloud contact center software. • Seeking a Conversation AI Developer for AI and Custom Services team. • Engage with customers to understand their problems, needs, and goals. • Deliver AI & Custom Services projects on the Five9 platform. • Provide configuration advice and problem resolution on Five9 product. • Give customized training to ensure customer understanding of solutions. • Consult on technical sessions, and lead pre-sales Statement of Work requests.

Requirements

• Bachelor’s degree in Computer Science, Engineering or equivalent experience. • Minimum three (3) years of experience in a customer-facing position. • Ability to listen and communicate effectively with customers. • Self-starter with excellent time management skills. • Excellent English verbal and written skills. • Ability to learn new skills quickly. • Expertise in developing positive relationships. • Passion for continuous improvement both technically and professionally. • Knowledge of implementing intelligent virtual agents and natural language understanding engines. • Knowledge of modern API standards (SOAP, XML, REST, JSON). • Willing to travel up to 10% nationally, with occasional international travel.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage. • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan. • Access to innovative mental health support platform with therapy and coaching. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, and 12 weeks paid parental leave.