Enterprise Solution Consultant - WEM & AI SME

December 26, 2024

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

Description

• Join us in bringing joy to customer experience. • Five9 is a leading provider of cloud contact center software. • Living our values every day results in a team-first culture. • Five9 is looking for an Enterprise Solution Consultant to lead the technical design.

Requirements

• Workforce Management expertise • In-depth understanding of workforce forecasting, scheduling, and real-time management. • Proven experience with workforce management tools and technologies. • Quality Management (QM) and NextGenQM proficiency • Knowledge of quality assurance trends. • Experience in implementing quality monitoring programs. • Agent Assist technical knowledge • Familiarity with AI and automation tools. • Experience in presenting the value of these tools. • Ability to understand and communicate technical concepts related to WEM, QM, and Agent Assist technologies. • Proven expertise in integrating and streamlining multiple software platforms. • Strong ability to analyze business needs and recommend tailored solutions. • Experience partnering with cross-functional teams.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform. • Employee discounts based on needs and interests. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, annual paid volunteer hours and 12 weeks paid parental leave.