Technical Account Manager

June 3

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Five9

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1001 - 5000

Description

• Manage Enterprise Clients that have purchased Five9's Premium Support offering. • Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations. • Implement, troubleshoot and support the Five9 call center software solutions in various configurations. • Partner with Customers to optimize the Five9 call center software solution. • Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers. • Seek opportunities to increase customer satisfaction and deepen client relationships.

Requirements

• 7+ years of related experience with a minimum of 3+ years in implementation, consulting services, support position and/or sales engineering. • Strong skills in project management, client management, and technical call center. • Call Center industry experience. • TCP/IP Networking knowledge. • Strong practical understanding of VoIP applications and its principles. • Proficient with WAN applications. • Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology. • Well-versed in Salesforce CRM. • Ability to interpret HTML/XML related web posting. • Outstanding customer verbal and written communication skills. • Excellent time management skills including managing multiple client implementations and sales activities simultaneously. • Must be an entrepreneurial, self-starter. • Willingness to travel. • B.A./B.S. or equivalent experience.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage. • Access to an innovative mental health support platform. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.