Associate Customer Support Engineer

March 14

Apply Now

Receive Emails with Similar Jobs

Fivetran

WebsiteLinkedInAll Job Openings

Fivetran is a company that focuses on simplifying the process of data integration by providing automated data connectors that sync data from different sources into data warehouses, enabling seamless analytics and insights. Using a streamlined, fully-managed approach, Fivetran helps businesses consolidate their data infrastructure to ensure consistent data availability and reliability.

Data Integration • ETL • data pipelines • ELT

1001 - 5000 employees

Founded 2012

💰 $565M Series D on 2021-09

📋 Description

•From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. •With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. •We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. •Fivetran Support partners with some of the most passionate teams in the world, our customer’s teams, to deliver a best in class experience. •Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues the Customer Support Engineer (CSE) acts as our customer’s technical champion within Fivetran. •At Fivetran our CSE’s take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations.

🎯 Requirements

•Strong Customer Advocacy skills •Excellent written and verbal communication skills in English •Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution •Good teaming skills with a passion for building a positive culture where we leave our ego at the door •Ability to work in a fast-paced, highly collaborative environment, and function in global arenas •Excellent analytical skills and strong attention to details •Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions •Basic level understanding of networking fundamentals and the TCP/IP model •Basic level experience with databases (SQL/NoSQL , Oracle,Postgres, Mysql, SQL Server, SAP Hana). •Experience building or troubleshooting APIs •Understanding of Data Warehousing fundamentals and concepts •Experience in various operating systems such as Windows, UNIX/Linux •Comfortable navigating Github and submitting Pull Requests

🏖️ Benefits

•100% employer-paid medical insurance •Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off •RSU stock grants* •Professional development and training opportunities •Company virtual happy hours, free food, and fun team-building activities •Monthly cell phone stipend •Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.