Senior Customer Support Engineer

September 18

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Fivetran

WebsiteLinkedInAll Job Openings

Data Integration • ETL • data pipelines • ELT

1001 - 5000 employees

Founded 2012

💰 $565M Series D on 2021-09

Description

•Fivetran Support partners with passionate teams to deliver best in class experience. •Lead Customer Support Engineer acts as the customer's technical champion within Fivetran. •Work with new and existing customers in a highly technical capacity, ensuring successful onboarding and continued success.

Requirements

•Exp : 8+ years •Strong Customer Advocacy skills •Excellent written and verbal communication skills in English •Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution •Combination of empathy and confidence to lead escalations in your pod •Lead pods with a passion for building a positive culture where we leave our ego at the door with a selfless attitude •Ability to work in a fast-paced, highly collaborative environment, and function in global arenas •Excellent analytical skills and strong attention to details •Ability to read and understand advanced level Java and solid experience in reading and analyzing Java stack traces and exceptions •Excellent networking troubleshooting abilities and understanding of the TCP/IP model •Solid experience with databases (SQL and NoSQL) and SQL commands/ functions and procedures. •Experience building or troubleshooting APIs •Understanding of Data Warehousing fundamentals and concepts •Comfortable navigating Github and submitting pull requests

Benefits

•100% employer-paid medical insurance •Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off •RSU stock grants •Professional development and training opportunities •Company virtual happy hours, free food, and fun team-building activities •Monthly cell phone stipend •Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.