Senior Customer Support Engineer

July 25

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Fivetran

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Fivetran is the leader in automated data integration, delivering ready-to-use connectors that adapt to change.

Data Integration • ETL • data pipelines • ELT

1001 - 5000

💰 $565M Series D on 2021-09

Description

• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution. • Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.) • Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents. • Develop, tests and document workarounds for product tickets reported • Communicate with engineering to report and investigate customer issues • Contribute solutions to the knowledgebase • Collaborate and provide guidance, and training to other team members • Collaborate with teammates on technical and non-technical projects.

Requirements

• Experience : 8 + yrs • Excellent working knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres). Working knowledge in replication is an additional plus. • Advance level of database experience which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advance DBA experience on any relational database • Advance knowledge of Networking such as latency issues, debug erros in connection issues • Strong Unix or Linux OS experience • Strong Application development or Enterprise support experience • Excellent analytical, problem solving, interpersonal skills • Proactive anticipation skills to prevent potential customer issues • Positive attitude that leads toward successful outcomes • Solid understanding of data Warehousing fundamentals and concepts • Independent, self-motivated, and quick learner.

Benefits

• 100% employer-paid medical insurance • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off • RSU stock grants • Professional development and training opportunities • Company virtual happy hours, free food, and fun team-building activities • Monthly cell phone stipend • Recharge, reenergize, and pursue personal and professional goals with a 30-day paid leave after 5 years • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.