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Bilingual Account Specialist - Collections
August 27
Description
• You will work with our customers to determine the appropriate repayment options. • Accurately document each call in the system according to notation guidelines and update account information. • Use effective communication skills to ensure a balance between the customers experience and Flexiti’s interests in accordance with our standards and policies. • Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts. • You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries. • Identify and/or support initiatives to enhance client's collections experience.
Requirements
• You have at least 6 months of call centre experience, preferably in a collection’s and/or recovery environment. • An understanding of credit cards and how billing cycles work. • Excellent oral and written communication skills. Must be bilingual and fluent in French. • You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues. • You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle. • You must be able to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances. • Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset. • Flexibility to work in a fast-paced, changing environment with tight deadlines. • Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 50 Mbps download & 10 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable, and a quiet workspace. • You can work in a quiet, private place in your home where you can work without background noise or disruption. • Ability to hardwire (Ethernet) your company provided equipment directly to your home router.
Benefits
• Competitive base pay, RRSP, and bonus plan. • Comprehensive health, dental and vision benefits from the start date, including virtual healthcare. • Time away including vacation time, wellness days, and volunteer day. • Virtual and collaborative work environment – we provide the equipment! • GoodLife Fitness gym perks, EAP, and fun social events. • Referral program, and more!
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