Customer Support Specialist
Yesterday
Description
• Responding to user requests about the app usage in a timely and accurate way via email • Escalating issues to the engineering team • Identifying and analyzing user needs to provide insights to the product team • Contributing to the projects that would help to improve our current Support processes. • Achieving and maintaining high answering speed and support quality results.
Requirements
• Excellent command of English is a must • Strong communication and problem-solving skills • Patience and an ability to handle stress • Love of modern technologies. • Knowledge of one more foreign language will be a plus.
Benefits
• A flexible working environment with the opportunity to come into the office and work from home • Company equity grants through Flo’s Employee Share Option Plan (ESOP) • Paid holiday and sick leave • Fully paid female health and sick leave, in addition to holiday and regular sick leave • Workations - an opportunity to work abroad for two months a year • Six months paid maternity leave, and one months paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents • Career growth, progression, and learning development resources • Annual salary reviews • Unlimited free premium Flo subscriptions • A whole host of other benefits (health/pension/social schemes)
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