Part Time Mandarin-Speaking Customer Service Agent

March 18

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $16 - $20 / hour

⏱ Part Time

🟠 Senior

🔴 Lead

💝 Customer Support

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FlowPlay

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FlowPlay is a company dedicated to creating engaging games with strong community aspects. They focus on making people happier by developing games where community members can relax and have fun. The company also emphasizes employee well-being, affirming that happy, healthy employees produce the best games. FlowPlay is committed to social responsibility, donating over $1. 3 million to charitable causes between 2009 and 2024. They have been recognized for product innovation and corporate philanthropy.

Cross Platform Multiplayer Game Development

51 - 200 employees

🎮 Gaming

🌍 Social Impact

💰 Debt Financing on 2013-06

📋 Description

• Deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses • Assist with customer calls for all Mandarin speaking customers • Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience • Consistently meet or exceed agreed-upon KPIs and performance targets • Engage in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge • Clearly explain the terms, conditions, promotions, and bonusing of the casino gaming site to customers • Provide comprehensive information to customers regarding their account and transactions • Evaluate accounts to identify potential AML/Fraud violations based on deposit, withdrawal, and play transactions • Recognize problem gambling signs and assist customers by providing information and resources to get them the necessary support • Maintain accurate customer records by updating account information as needed • Process customer adjustments to maintain precise financial accounts • Recommend potential products or services to management based on customer information and needs analysis • Prepare product or service reports by collecting and analyzing relevant customer data • Contribute to overall team success by accomplishing related tasks as assigned

🎯 Requirements

• Previous experience in a high-volume, fast-paced call center strongly preferred • Fluency in both Mandarin and English • Excellent verbal and written communication skills • Strong multitasking and prioritization abilities • Calm and patient demeanor when handling complaints and difficult situations • Commitment to high standards, initiative, proactivity, and professionalism • Ability to type and communicate on the phone for extended periods • Must be 21 years of age or older • Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses • Successfully complete required jurisdictional training • Must have high speed internet access in your remote work location • Availability to work nights, holidays, and weekends as required

🏖️ Benefits

• A 401k plan with company matching • 15 days of PTO annually (prorated for PT status), PTO increases with tenure • Compensation will be a range of $16-20 per hour, depending on experience and shift worked (overnight shifts will be compensated at a higher rate).