Director of Call Center Operations
October 10
🇺🇸 United States – Remote
💵 $120k - $140k / year
⏰ Full Time
🔴 Lead
📞 Call Center Representative
🗽 H1B Visa Sponsor
Description
• Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. • Our platform fosters healthier food choices, drives lasting behavior change, and delivers long-term health outcomes. • The Director of Call Center Operations is accountable for Foodsmart’s growth and member happiness. • This role builds out necessary teams, systems, and processes for continued growth while working cross-functionally. • Join us in transforming the way people access and enjoy healthy food.
Requirements
• 5-7 years of progressive leadership experience in a call center environment, preferably in the healthcare and/or start up environment • Proven ability to automate functions • Experience managing or running support • Deep understanding of TCPA laws and regulations and how they apply to a call center • Proven track record of meeting and exceeding required SLAs • Experience creating and maintaining, knowledge bases, IVRs and Chatbots with a focus on self-service • Experience using and managing a dialer to execute progressive and predictive dialing campaigns • Demonstrated success in scaling teams and building structure to support the growth • Strong communication skills and the desire and ability to lead teams and coach direct reports • Experience using AI for self service and outbound dialing
Benefits
• Remote-First Company • Unlimited PTO • Flexible & remote location (Bay Area preferred) • Healthcare Coverage (Medical, Dental, Vision) • 401k, bonus, & stock options • Commuter benefit • Gym reimbursement
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