ForceMultiply
ForceMultiply is a company currently in the process of developing its online presence. Despite the website being under construction, they are fully operational and ready to assist clients. The team encourages communication through account managers or direct email submissions for support and inquiries.
Senior IT Admin Associate
March 18
ForceMultiply
ForceMultiply is a company currently in the process of developing its online presence. Despite the website being under construction, they are fully operational and ready to assist clients. The team encourages communication through account managers or direct email submissions for support and inquiries.
📋 Description
• This is a remote position. • We are seeking a detail-oriented and proactive IT Support Specialist to manage and streamline IT operations within our growing organization. • This role will be responsible for handling IT service desk tickets, maintaining clear communication with requesters, and ensuring the efficient allocation and management of hardware and software systems. • Handle IT service desk tickets; maintain a clean ticketing system, and maintain clear communication with the requester and other stakeholders alike for given tasks. • Allocation of Hardware • Troubleshooting problem application account management (creation, password reset, closing) • Periodic audit of the access. • Work closely with The People team to set up all new employees/terminate employees upon departure in relevant systems. • Manage new hire asset (laptops, other hardware) procurement and shipping to appropriate warehouse or remote locations (i.e. CDW/Apple laptop orders). • Maintain an inventory of company hardware and a record of software access across the employee base. • Troubleshoot hardware issues remotely. • Work on large IT-related projects such as: Confluence Database Management and roll out of new Wiki support Nabis Shared Drive roll out and management. • Set up a companywide password management system. • Consolidate IT Request Form and JIRA IT Systems. • Perform regular audits on company software licenses and hardware inventory to ensure accurate license/user count and permissions. • Serve as the first point of contact for all IT related issues from employees, including hardware/software troubleshooting and remote support (i.e. manage submissions to the IT Request Form). • Explore MDM/RMM solutions to enable remote troubleshooting of systems.
🎯 Requirements
• Bachelor's degree in Information Technology, Computer Science, or any related field courses • Minimum 3 years of experience in IT support, helpdesk, or system administration roles, preferably in a fast-paced or tech-driven environment. • Hands-on experience with IT service desk management, troubleshooting hardware/software issues, and asset inventory management. • Experience with IT infrastructure tools such as Jira, Confluence, and MDM/RMM solutions for remote support. • Familiarity with SaaS account management, including user provisioning and de-provisioning. • Preferably candidate with experience working in compliance-heavy industries such as fintech, logistics is an advantage but not required. • Detail-oriented with strong organizational and project management abilities. • Passion for technology, innovation, and process optimization.
🏖️ Benefits
• 10% night time differential • 13th month pay • HMO benefits • equipment package • Opportunities for professional development including the use of AI. • A collaborative and inclusive work environment built on integrity. • Opportunity to participate in the growth of the company. • The chance to work with a global team and make a significant impact on growing businesses.
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