Field Service Engineer

September 17

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Ford Motor Company

WebsiteLinkedInAll Job Openings

Automotive • Financial Services • Mobility

10,000+

💰 Post-IPO Debt on 2023-08

Description

• Repair Improvement Specialists have overall responsibility to investigate, consult, and work directly to improve Ford and Lincoln dealership repair capability and customer satisfaction as measured by Fix it Right the First Time (FIRTFT), Net Promotor Score, and Uptime % of vehicles on-road. • RIS will work with Product Concern Engineering, PD, and Dealerships to provide insight and reporting of vehicle concerns to affect future vehicle off-road concerns. • The ideal candidate will be located in the Bakersfield, CA area and will require weekly travel within the region.

Requirements

• Bachelor's degree in automotive technology, engineering or related field is required. • At least 1 year of experience in the field within the automotive industry • Strong project/program management experience and business acumen a must • Experience, success, and a firm understanding of the Vehicle Service Repair process • Proven track record of working independently, following-through and solving problems quickly • Able to interact with all levels of Dealership Management and Internal Ford Management • Self-starter capable of operating independently and adapting to dynamic situations • Excellent communication and collaboration skills to build strong relationships with dealership personnel and corporate cross-functional activities • Ability to accomplish required position duties and business plan objectives without direct supervision • Strong computer skills and knowledge of key business applications (MS Office, WebEx, SharePoint, etc.) • Strategic and creative thinking with the ability to conceptualize and communicate ideas

Benefits

• Immediate medical, dental, and prescription drug coverage • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more • Vehicle discount program for employees and family members, and management lease • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time