Fortanix
Fortanix is a leading data security company that transforms traditional data protection practices through a unified and scalable platform. The company leverages confidential computing and Runtime Encryption® technology to secure sensitive applications and data. Fortanix specializes in cryptographic security posture assessment, data encryption, tokenization, and enterprise key management. It helps enterprises protect their digital assets across multicloud and on-prem environments, supporting regulatory compliance and post-quantum readiness. Fortanix serves industries such as healthcare, banking, fintech, and government, providing solutions that enhance security without impacting performance. The Fortanix platform empowers organizations to maintain control of their cryptographic keys and adopt innovative, secure data workflows.
Intel SGX • Next Generation HSM • HSM as a service • HSM • Multicloud data security
Manager - Product Support Engineering
December 6, 2024
Fortanix
Fortanix is a leading data security company that transforms traditional data protection practices through a unified and scalable platform. The company leverages confidential computing and Runtime Encryption® technology to secure sensitive applications and data. Fortanix specializes in cryptographic security posture assessment, data encryption, tokenization, and enterprise key management. It helps enterprises protect their digital assets across multicloud and on-prem environments, supporting regulatory compliance and post-quantum readiness. Fortanix serves industries such as healthcare, banking, fintech, and government, providing solutions that enhance security without impacting performance. The Fortanix platform empowers organizations to maintain control of their cryptographic keys and adopt innovative, secure data workflows.
Intel SGX • Next Generation HSM • HSM as a service • HSM • Multicloud data security
📋 Description
• About Us: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. • Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. • Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. • Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards. • We are seeking a skilled, customer-focused technical manager to lead a global technical support team. • This role ensures world-class technical support and product integration, driving customer satisfaction and operational excellence.
🎯 Requirements
• 5+ years of demonstrated success in leading technical product support or operations teams, with a combined 10+ years of comprehensive IT experience. • Strong technical background in Infrastructure, Networking, DevOps and Security. • Hands-on experience with product integrations and troubleshooting complex technical issues. • Expertise in managing 24x7 support functions with a customer-first approach. • Demonstrated ability to drive process automation and improve support workflows. • Strong project management skills with a track record of successful cross-functional collaboration. • Excellent mentorship skills, with the ability to inspire and upskill team members. • Experience working in a SaaS or B2B technology environment. • Familiarity with customer support tools like Zendesk, Jira, or similar platforms. • Nice to Haves: • Experience with Linux, Kubernetes, Docker, Python or other scripting languages • Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.) • Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus. • Understanding of KMS interfaces (KMIP, REST API, etc.) • Experienced with database encryption, tokenization, certificate management other key management operations.
🏖️ Benefits
• Mediclaim Insurance – Employees and their eligible dependents including dental coverage • Personal Accident Insurance • Internet Reimbursement
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