Manager - Product Support Engineering
December 6
Description
• About Us: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. • Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. • Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. • Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards. • We are seeking a skilled, customer-focused technical manager to lead a global technical support team. • This role ensures world-class technical support and product integration, driving customer satisfaction and operational excellence.
Requirements
• 5+ years of demonstrated success in leading technical product support or operations teams, with a combined 10+ years of comprehensive IT experience. • Strong technical background in Infrastructure, Networking, DevOps and Security. • Hands-on experience with product integrations and troubleshooting complex technical issues. • Expertise in managing 24x7 support functions with a customer-first approach. • Demonstrated ability to drive process automation and improve support workflows. • Strong project management skills with a track record of successful cross-functional collaboration. • Excellent mentorship skills, with the ability to inspire and upskill team members. • Experience working in a SaaS or B2B technology environment. • Familiarity with customer support tools like Zendesk, Jira, or similar platforms. • Nice to Haves: • Experience with Linux, Kubernetes, Docker, Python or other scripting languages • Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.) • Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus. • Understanding of KMS interfaces (KMIP, REST API, etc.) • Experienced with database encryption, tokenization, certificate management other key management operations.
Benefits
• Mediclaim Insurance – Employees and their eligible dependents including dental coverage • Personal Accident Insurance • Internet Reimbursement
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