Customer Success Manager

2 days ago

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Fortive

WebsiteLinkedInAll Job Openings

Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Description

• Own the ongoing Intelex relationship with assigned customers as it relates to increasing adoption, ensuring retention, and securing loyalty. • Work to establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services. • Developing, preparing, and nurturing customers for advocacy. • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. • Evaluate and find opportunities to drive process and system improvements to positively impact solution experience. • Advocate customer needs/issues across Intelex departments. • Inform and educate customers of Intelex initiatives and product updates. • Manage the risk identification and tracking process until issue resolution. • Identify success stories and secure customer references • Track customer metrics and maintain customer health scorecards with clear action plans • You will partner with the Technical Customer Success and Account Management teams to increase customers’ footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction

Requirements