Fortris
Fortris is a company that specializes in integrating digital assets into corporate treasury operations. They provide tools for treasury integration, flexible custody, and payment engines to make it easier for finance teams to manage digital assets. Fortris helps finance departments incorporate digital assets into their workflows without needing to overhaul existing systems. Their platform is designed to simplify balance sheet operations and secure transactions, making the experience familiar and efficient for finance professionals.
Application Support Engineer
February 15
Fortris
Fortris is a company that specializes in integrating digital assets into corporate treasury operations. They provide tools for treasury integration, flexible custody, and payment engines to make it easier for finance teams to manage digital assets. Fortris helps finance departments incorporate digital assets into their workflows without needing to overhaul existing systems. Their platform is designed to simplify balance sheet operations and secure transactions, making the experience familiar and efficient for finance professionals.
📋 Description
• Provide technical support and troubleshooting for end-users including configuration errors, system failures, and user mistakes • Act as an escalation point for unresolved technical issues from within the customer support team • Respond to customer inquiries and complaints via email, phone and live chat • Collaborate with cross-functional teams, including software developers, testers, and other technical teams, to diagnose and resolve complex issues while ensuring seamless business operations • Conduct root cause analysis (RCA) to identify recurring application errors and implement solutions • Monitor application performance and recommend optimizations to enhance stability and efficiency • Support Git repository maintenance, continuous code review, and version control processes • Maintain detailed documentation of system configurations, software updates, and issue resolutions • Participate in internal and external stakeholder meetings, providing technical insights and updates • Assist other teams with daily operational tasks, tool development, and automation efforts • Develop custom reports and data extractions based on business and technical needs • Join a 24/7 on-call rotation with team members to handle critical incidents and ensure uptime • Deliver coaching, mentoring, and internal training to enhance team skills and knowledge
🎯 Requirements
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field • Proficiency in programming (Python and Java mandatory; Spring Boot is a plus) • Version control expertise, with experience using GitLab or GitHub • Container orchestration experience, with knowledge of Docker Swarm and Kubernetes • Strong understanding of object-oriented programming (OOP) principles • Hands-on experience with Microservices architecture and troubleshooting production issues • Ability to analyze logs and identify root causes of system failures • Knowledge of RESTful APIs (GraphQL is a plus) • Database expertise, with proficiency in MongoDB (PostgreSQL is a plus) • Exposure to cryptocurrency technologies and related platforms • Strong problem-solving and analytical skills to diagnose complex technical issues • Excellent communication skills, with a customer-focused and empathy-driven approach • Ability to document technical processes clearly for both technical and non-technical stakeholders • A proactive mindset, with a knack for thinking outside the box and finding innovative solutions • Experience working in fast-paced environments, with the ability to quickly adapt to new technologies
🏖️ Benefits
• Work from home or from our office in the centre of Málaga • Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment • Collaborative teams and agile multicultural environment • Competitive salary with flexible compensation plan • Flexible working hours • 25 paid vacation days + public holidays • Private health insurance • Free English/Spanish lessons • Team building events, learning labs and corporate events • Ongoing learning and professional development opportunities • Office perks including games console, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc • Great Place to Work certified - Málaga Best Workplaces
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