Foxelli Group
Foxelli Group is an e-commerce company focused on creating and scaling unique digital brands through innovative subscription boxes and product offerings. With a strong emphasis on customer experience and a vibrant community, Foxelli aims to exceed expectations and foster personal growth among its talented team. The company operates on principles of freedom, adventure, and collaboration, and strives to build meaningful relationships with its customers and team members alike, ultimately aiming for ambitious financial goals while prioritizing the well-being of its employees.
Head of Customer Support - E-Commerce D2C - 100% Remote
March 21
Foxelli Group
Foxelli Group is an e-commerce company focused on creating and scaling unique digital brands through innovative subscription boxes and product offerings. With a strong emphasis on customer experience and a vibrant community, Foxelli aims to exceed expectations and foster personal growth among its talented team. The company operates on principles of freedom, adventure, and collaboration, and strives to build meaningful relationships with its customers and team members alike, ultimately aiming for ambitious financial goals while prioritizing the well-being of its employees.
📋 Description
• At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. • You will lead our team in delivering outstanding experiences and contributing to sales growth. • Motivate and mentor your team to hit ambitious targets and maintain high standards. • Set, track, and exceed key metrics like response time, customer satisfaction, and sales conversion. • Ensure seamless communication across all channels while maintaining our brand voice.
🎯 Requirements
• 2+ Years of Leadership Experience: Proven track record of leading and motivating support or sales teams to success. • Goal-Oriented & KPI-Focused: Strong skills in setting, managing, and achieving targets that drive both customer satisfaction and sales. • Proactive Problem-Solver: Ability to identify potential issues and quickly develop effective solutions, always staying a step ahead. • Communication & Engagement Expert: Mastery in maintaining brand voice and driving customer interactions that align with our values and business goals. • Sales experience is highly appreciated.
🏖️ Benefits
• Complimentary gym memberships and company-sponsored outdoor adventures for your strength and keeping your physical well-being in check. • A personal development budget is at your disposal for your personal and professional growth to ensure you keep continuously growing. • Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. • A budget for your home office setup so you’re comfortable working how you like and where you like. • Strong company culture and a network of unique individuals that celebrates you. • Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.
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