Head of Customer Support
October 4
Description
• Lead and inspire the customer support team to hit targets. • Set and exceed key performance metrics. • Advocate for seamless customer experience and consistency. • Translate customer feedback into actionable insights for marketing. • Streamline support processes and seek improvements.
Requirements
• 2+ years of leadership experience in support or sales teams. • Goal-oriented and KPI-focused. • Proactive problem-solver. • Strong communication skills and brand alignment. • Sales experience appreciated.
Benefits
• Total flexibility in a 100% remote company where you have the freedom to set your own work schedule. • Impact significant customer experiences. • Access to learning budgets and resources, engaging with experts from different fields. • Fitness benefits like yoga classes and gym memberships. • Flexible time off, generous parental leave, and increasing paid vacation based on company years. • Utilize cutting-edge AI tools and technologies.
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