Community Marketing Manager

April 2

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Framework

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Framework is a company focused on reshaping the consumer electronics landscape by offering high-performance laptops and desktops that are easy to repair, upgrade, and customize. Their product lineup includes the Framework Laptop series and the Framework Desktop computer, which boasts modular components and sustainability features. By prioritizing repairability and user customization, Framework aims to combat the disposability traditionally associated with consumer electronics.

Consumer Electronics • Ethical Tech • Computer Hardware • Right to Repair • Linux

11 - 50 employees

Founded 2019

🔧 Hardware

☁️ SaaS

💰 $18M Series A on 2022-02

📋 Description

• Develop and execute community engagement strategies across forums, YouTube, Reddit, Discord, Instagram, X, and Twitch • Act as the bridge between Framework and its users, ensuring community feedback is shared with internal teams. • Plan and execute digital and in-person events, including AMAs, livestreams, and meetups, to deepen community connections. • Collaborate with content creators, PR, product marketing, and events teams to drive exciting community initiatives. • Develop programs, challenges, and engagement campaigns to celebrate and incentivize community participation • Support Framework’s developer and modding community by sharing resources, highlighting ecosystem projects, and enabling collaboration. • Monitor community sentiment and emerging trends, providing insights to inform product and marketing decisions. • Collaborate with the marketing team to send out announcements via blog posts, newsletter emails, and community posts. • Identify and nurture key community leaders, moderators, and ambassadors to help scale engagement.

🎯 Requirements

• Bachelor’s degree or equivalent experience in marketing, communications, community management, or a technical field. • 3+ years of experience managing online communities, social platforms, or developer ecosystems. • Must be willing to travel at least 5x per year for company workshops and marketing events. • A deep understanding of fostering online and offline engagement, including experience with forums, Discord, social media, and live events. • Excellent communication skills with the ability to craft messages that resonate with both tech enthusiasts and non-technical audiences. • A desire and ability to wear multiple hats in the early stages of a company, including direct engagement with the community, organizing digital events, and working with internal and external partners. • Experience hosting, moderating, or facilitating discussions in live or recorded formats, such as podcasts, forums, AMAs, or livestreams. • Experience growing and managing gaming, developer, or enthusiast tech communities. • You know about Framework and maybe even own a Framework product. • Familiarity with developer relations or engaging with technical audiences. • Proficiency in community engagement tools like Discord bots, forum plugins, and social listening platforms. • Video or content creation skills to support community-driven storytelling. • Understanding of moderation best practices and conflict resolution in online communities. • Experience working with brand ambassadors, moderators, or influencer programs. • Passion for sustainability, right-to-repair, and modular hardware. • Technical knowledge of Linux, Gaming, PC building, or hardware customization. • A love for memes, inside jokes, deepcuts, and the art of keeping community discussions fun yet productive.

🏖️ Benefits

• Competitive salary, equity, and health benefits • Paid company holidays plus 20 PTO days per year • Paid Parental Leave • Flexible work hours and locations, including every other Friday off! • 401K with matching for US employees • The chance to work at a startup that is making a positive social and environmental impact.