Operations Analyst

February 8

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FreedX

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FreedX is a company preparing for its launch in the digital asset sector, offering opportunities to engage with the emerging product. They are focused on the cryptocurrency space, providing updates, rewards, and a platform to explore digital asset management and exchange. FreedX seems to be building a platform or service around the crypto market and is actively recruiting talent to join their early team.

Cryptocurrency • Crypto • Web3 • Blockchain • Crypto Exchange

11 - 50 employees

₿ Crypto

💸 Finance

💳 Fintech

📋 Description

• Operations Analyst / Operations Team Member • We are looking for a highly motivated and detail-oriented Operations Analyst / Operations Team Member to join our growing team at Freedx, a fast-growing centralised crypto exchange. This role is ideal for someone who enjoys working in a fast-paced environment, ensuring smooth day-to-day operations, and contributing to process improvements. • As member of the Operations Team, you will be responsible for executing core operational tasks, monitoring platform activity, assisting in reconciliations, and supporting cross-functional teams to maintain efficiency, compliance, and user satisfaction. You will play a crucial role in ensuring Freedx operates seamlessly and effectively as it continues to scale. • Key Responsibilities: • Platform Operations Support: • Assist in managing the daily operational processes, including transaction processing, deposits, withdrawals, and trading operations. • Monitor platform activity to identify and escalate operational bottlenecks or technical issues. • Ensure trading and liquidity operations run smoothly, supporting senior operations staff with monitoring and issue resolution. • Custody Operations & Asset Security: • Assist in the secure processing of digital asset deposits, withdrawals, and transfers, ensuring all transactions follow custody protocols. • Monitor custody workflows to ensure that assets are safeguarded and correctly reconciled. • Support the implementation and execution of custody standard operating procedures (SOPs). • Assist in verifying and reviewing custody transactions for accuracy, security, and compliance with internal controls. • Work with compliance teams to ensure custody operations align with AML, KYC, and regulatory requirements. • Process Execution & Improvement: • Follow established standard operating procedures (SOPs) for all core operational activities and contribute to their refinement. • Work with senior operations staff to identify inefficiencies and recommend improvements in workflows and automation. • Document operational processes and assist in maintaining up-to-date SOPs. • Reconciliation & Financial Support: • Assist in daily, weekly, and monthly reconciliations of transactions, fees, and settlements. • Work closely with the finance team to identify and resolve discrepancies in transactional data. • Support liquidity monitoring and reconciliation efforts across trading pairs. • Compliance & Risk Management Support: • Ensure that all operational activities adhere to relevant regulatory requirements and internal compliance standards. • Support KYC/AML checks in collaboration with the compliance team. • Assist in risk management initiatives, helping identify and escalate potential vulnerabilities. • Customer Support Assistance: • Work closely with the customer support team to investigate and resolve user issues related to transactions and platform operations. • Monitor customer queries and operational support tickets, escalating critical issues as needed. • Identify trends in user feedback to support process improvements. • Cross-Functional Collaboration: • Collaborate with product and engineering teams to identify operational needs and provide business requirements for new features. • Work alongside marketing and business development teams to support campaigns, promotions, and user engagement efforts. • Assist the compliance and legal teams in aligning operations with applicable regulations. • Performance Monitoring & Reporting: • Track key performance indicators (KPIs) related to operational efficiency, platform reliability, and customer satisfaction. • Assist in preparing reports and dashboards to support data-driven decision-making. • Utilise data analytics to support forecasting and resource planning for operational needs.

🎯 Requirements

• 1-3 years of experience in operations, finance, reconciliation, or trading support, preferably in crypto, fintech, or financial services. • Bachelor’s degree in Finance, Business, Economics, or a related field (preferred but not required). • Strong proficiency in Microsoft Excel, Google Sheets, and familiarity with data analytics tools. • Understanding of digital assets, trading mechanics, and exchange operations is a plus. • Ability to troubleshoot operational issues and escalate problems efficiently. • Ability to spot discrepancies in transactions and data. • Strong collaboration skills to work across teams, supporting compliance, finance, and product teams. • Clear verbal and written communication to document processes and coordinate with internal teams.