Support Specialist
March 23
Description
• Looking for someone to join our award-winning Support team of 90+ dedicated and motivated individuals whose passion is to dig deep into issues and exceed the expectations of our customers. • This position is primarily phone-support-focused. We offer phone and email support from Monday - Sunday. • Currently, we seek to fill vacancies for bilingual English/Spanish Support Specialists, who will be working remotely in one of our full-time shifts between the hours of 1-9 pm Eastern time.
Requirements
• 1+ year of customer service experience • Expert troubleshooting abilities, resourcefulness, and curiosity • Fluent English speaker, and able to craft messages that are accurate, clear and concise • you care about other humans and can put yourself into the shoes of the owners who use FreshBooks, which drives you to take big steps toward finding a solution for each of them. • Able to energetically engage with ~20 customers daily, each with their own needs and feelings. • Know the internet, and its many applications and can learn new systems quickly (with provided training) • you enjoy learning new things and are ok with diving into the unknown.
Benefits
• Comprehensive Health and Wellness Benefits - Including stock options for every full-time employee, comprehensive medical benefits dependent on your region, and more. • Perks that Matter - Including a Peer Recognition Program, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale. • Supportive Peer Group, Mentors, and Leaders - We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. • Accelerated growth - 3-week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.
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