Freshworks
Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.
Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System
5001 - 10000 employees
Founded 2010
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
💰 $85M Secondary Market on 2020-01
Professional Services Operations - Strategy Lead
6 days ago
🍂 Massachusetts – Remote
💵 $157.6k - $226.6k / year
⏰ Full Time
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
Freshworks
Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.
Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System
5001 - 10000 employees
Founded 2010
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
💰 $85M Secondary Market on 2020-01
📋 Description
• Responsible for leading and managing the day-to-day financial operations of the global professional services team • Overseeing the central tools and processes supporting client delivery • Optimizing operational workflows and collaborating with cross-functional teams • Ensuring that performance goals are met • Collaborating with leadership to drive strategic initiatives
🎯 Requirements
• Minimum of 10 years of experience in consulting operations or service delivery • At least 7 years in a leadership role • Proven experience in supporting consulting programs and overseeing financial operations • Background in professional services, IT services, or consulting is preferred • Understanding of SaaS business models including retention and adoption strategies • Strong leadership and people management skills • Excellent problem-solving, decision-making, and analytical abilities • Proficiency with project management and business intelligence software tools • Familiarity with financial forecasting and budget management • Strong communication and interpersonal skills • Ability to work under pressure and meet deadlines in a fast-paced environment
🏖️ Benefits
• Dental, medical, vision, disability and life insurances • Equity + ESPP • Flexible PTO • Flexible spending • Commuter benefits • Wellness benefits • Adoption and parental leave benefits
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