Senior UX Designer - Web Experience

19 hours ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

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Freshworks

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Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

📋 Description

• We are seeking a talented Senior Web Designer to join our dynamic web team. • As a Senior UX Designer, you will be responsible for designing user-centered solutions that enhance the overall experience of Freshworks.com. • You will collaborate closely with cross-functional teams including product managers, engineers, visual designers and publishers to create intuitive and engaging user experiences. • You will work on user research, design wireframes, develop interaction models and conduct usability testing. • You will contribute to design systems and ensure consistency across Freshworks.com.

🎯 Requirements

• 8+ years of experience in UX design, with a strong portfolio showcasing your design process and outcomes. • Proficiency in design tools such as Figma, Adobe Creative Suite, or similar. • Deep understanding of UX principles, design thinking, interaction design, and usability best practices. • Excellent communication and presentation skills, with the ability to clearly articulate design decisions and rationale. • Proven ability to work effectively in cross-functional teams and manage multiple projects simultaneously. • Strong analytical and problem-solving skills, with a keen eye for detail. • Ability to adapt to changing priorities and incorporate feedback into design iterations. • Continuously explore and evaluate emerging design trends, tools, and technologies.

🏖️ Benefits

• Multiple options for dental, medical, vision, disability and life insurances. • Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits. • Adoption and parental leave benefits.