Senior Content Writer - UX

3 hours ago

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Friends From The City

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digital services • UX design • web development • API development • design strategist

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Description

• Job Title: Sr. Content Writer (UX) • Salary: $125,000/ year + Benefits • Location: 100% Remote - anywhere in the Continental U.S. • Note: All advertised roles are full-time positions with salaried (W2) compensation. • About Friends: We are Friends From The City, a design and tech company focused on impact. Our mission is to make digital interactions with the government easy, inclusive, and accessible for everyone. We create user-centered, inclusive, and accessible digital experiences for federal agencies. • Responsibilities: Write and edit plain language content for VA.gov web pages, explaining complex government services. Collaborate closely with designers, product managers, and subject matter experts across the VA to ensure adherence to plain language principles. Coach and persuade VA product teams on the value of clear, user-focused content. Manage and prioritize work across multiple product teams autonomously. Create accurate and accessible content. Audit content and work within intricate information architecture frameworks. Support content migration efforts and contribute to content governance processes.

Requirements

• 5+ years of professional content or UX writing experience • A strong portfolio featuring diverse writing samples that highlight the use of plain language in web applications, forms, or mobile apps • Excellent research skills and the ability to distill complex information into clear, engaging content • Strong attention to detail and the ability to adhere to content style guides • Understanding of UX writing principles, with a focus on accessibility and inclusive communication practices • Ability to work independently and collaboratively in a fast-paced remote environment • Strong organizational skills with the ability to manage multiple projects and meet deadlines • A degree in English, Communications, Journalism, or a related field • Experience writing for government or nonprofit organizations • Experience with content management systems like Drupal, including content migration expertise • Experience using Figma

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Wellness Resources