Product Designer

February 11

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Front

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Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.

SaaS • Email collaboration • Customer Service • Management software • Shared Inbox

201 - 500 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Lead design effort as the first Product Designer in LATAM, while collaborating with our design teams in San Francisco and Paris. • Work on the end-user and admin experience to enable our users to deliver exceptional service to their customers in Front. We’re talking “wow” levels of service aquí. • Help execute on and evolve the design system by designing, refining, and documenting intuitive and robust components. • Collaborate closely with Product Managers and Engineers to define project requirements and deliver impactful design solutions. • Design and communicate your vision to the team using mock-ups, documentation, and prototypes. • Drive business goals through effective and efficient development of design solutions. • Advocate for users in product decisions, engaging with cross-functional peers to balance tradeoffs, timelines, and user experiences. • Foster a positive and inclusive design culture within a multicultural team, bringing your unique perspective to the table.

🎯 Requirements

• Experience building and shipping world-class products across various platforms • A portfolio of design projects that show an understanding of the design process, refined UX and UI skills (separating the 2 would be a sin 😱), and holistic system thinking • Experience working with, building and maintaining clean design system documentation • Low ego and an eagerness to give and receive constructive feedback in a transparent work environment • Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering • Strong communication skills and the ability to articulate your design decisions and how they relate to the problem you’re solving • Deep empathy for users and a passion for solving their collaboration problems • Strong English language proficiency in both verbal and written communication • Experience with SaaS, B2B or other complex technical systems is a plus • A plus if you’re living in Santiago de Chile or open to relocate there

🏖️ Benefits

• Competitive salary • Focus Fridays - learn more here! • Wellness Days - Fronteers get an additional day off on months with no holidays • Holiday Break - Our offices are closed from Christmas to New Year's Day!