Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
Senior Financial Analyst
February 20
Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
📋 Description
• Own key revenue and product models, driving regular forecast updates, and produce weekly/monthly reporting packages • Prepare and deliver clear, concise, and insightful financial analyses and forecasts, highlighting key trends, risks, and opportunities relating to our go-to-market strategy to business leaders and executives • Lead the creation of effective dashboards, KPIs, and scorecards to track our operational and financial metrics relating to our go-to-market activities • Develop a strong understanding of Front's business model and translate the impact of business decisions on company performance • Execute competitive benchmarking to maintain a comprehensive understanding of our position in the market landscape • Drive ongoing improvement in finance and operational workflows, increase efficiency through automation & process excellence, and proactively understand risks and opportunities to provide predictability to future performance
🎯 Requirements
• 4+ years of finance or related experience in a highly analytical and operational role • Ability to eloquently distill and communicate financial data and complex topics to non-finance stakeholders • Can context switch and dynamically prioritize a portfolio of work • Strong financial modeling skills in Excel and understanding of business metrics. Familiarity with comprehensive 3-statement models; ability to conceptualize and implement new models to support strategic decision making • Experience and comfortable working in a dynamic, rapidly changing environment; bonus points for experience with SaaS business models and unit economics • Experience or interest in Technology or Software / SaaS industry • Strong financial acumen (e.g., a good understanding of financial statements, accounting, FP&A processes, etc.) • Experience with FP&A planning processes, operating expense forecasting, and P&L management. • Exposure to working with finance and GTM systems (e.g., Pigment / Anaplan, Netsuite, Salesforce, CaptivateIQ) and other BI tools( Omni, Mode) • SQL skills and understanding of database / data warehousing concepts (though we always have internal resources to assist)
🏖️ Benefits
• Competitive salary • Fully covered health insurance - medical, dental and vision • Generous paid time off • Focus Fridays - learn more here! • Mental health support with Workplace Options • Family planning support with Maven • Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities • Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc. • Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!
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