Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
Senior Full-Stack Engineer - Admin Experience
November 16, 2024
Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
📋 Description
• Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. • Our Admin Experience team is in charge of the holistic experience of setting up and managing Front. • By making admins’ life easier, we guarantee that our customers get the most value out of Front.
🎯 Requirements
• Strong experience working on complex software systems, with a preference for full stack or backend engineering. • Product-minded: committed to building the best user experience. • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React. • Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism. • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment. • Full professional English proficiency plus you are eligible to work in Argentina or Chile
🏖️ Benefits
• Competitive salary in a US-headquartered company • Focus Fridays - learn more here! • Wellness Days - Fronteers get an additional day off on months with no holidays • Holiday Break - Our offices are closed from Christmas to New Year's Day!
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