Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
Senior Full-Stack Engineer
February 12
Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
📋 Description
• Collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap, turning rough specs into features for analytics. • Deliver value to our customers by providing them with new, relevant insights about their teams and business. • Evolve our UI, finding new ways to visualize data to delight our users. • Make Front more reliable by scaling our data ingestion engine as we grow our customer base.
🎯 Requirements
• Product-minded: committed to building the best user experience • Fullstack experience: you have some experience on both the frontend and the backend • 5+ years of industry experience as a software engineer, ideally working on complex software systems. • Exposure to some modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React. • Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism. • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment. • Full professional English proficiency
🏖️ Benefits
• Competitive salary • Fully covered health insurance - medical, dental and vision • Generous paid time off • Focus Fridays - learn more here! • Mental health support with Workplace Options • Family planning support with Maven • Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities • Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc. • Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!
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