Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
Senior Full Stack Engineer - Telephony
March 19
Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
📋 Description
• Front is the leading AI-powered customer service platform built for collaboration. • We are seeking an experienced Full Stack engineer to join our newly formed Telephony engineering team. • Work closely with product managers, product designers and other engineers to improve Front’s Telephony offerings.
🎯 Requirements
• Industry experience building fast, reliable, real-time web-based applications. • Fluency in a dynamic language like Javascript, Python, Ruby, or similar. • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React. • Exposure to architectural patterns of a large, high-scale web application. • Experience working with or building APIs. • Product minded: committed to building the best user experience. • Business minded: understands the power of leveraging technology toward business outcomes. • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment. • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
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