Senior Software Engineer, Applied AI

November 24

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SaaS • Email collaboration • Customer Service • Management software • Shared Inbox

201 - 500 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

Description

• Front is a modern customer service platform helping companies enhance customer experience. • We seek an Applied AI Engineer to develop generative AI applications for innovative product offerings. • You'll collaborate with cross-functional teams to integrate AI features seamlessly. • The role focuses on developing and testing AI solutions rapidly, emphasizing customer feedback. • AI innovation team thrives in fast-paced environments, requiring quick adaptation to new technologies.

Requirements

• 3+ years of experience in software development, with a strong focus on AI and machine learning projects. • Demonstrable expertise in developing production applications using LLMs and Generative AI models, and familiarity with their underlying technologies. • Strong experience with prompting techniques, RAG pipelines, evaluation mechanisms and fine-tuning LLMs preferred. • High learning agility - you’re excited when you encounter a problem you haven’t seen before. • Strong communication skills that illustrate a clear, structured thought process. • Excellent problem-solving abilities and the capacity to work both independently and as part of a team. • Proficiency building production-grade web applications and demonstrated expertise in languages and concepts necessary to deliver these. Eg: Python, JS, TS, Database systems, etc. • Strong communication skills, capable of explaining complex technical concepts to non-experts. • Deep knowledge of algorithms, data structures, and principles of software engineering. • Knowledge in specialized machine learning areas (deep learning, reinforcement learning). • Experience in SaaS or multiplayer application machine learning implementations.

Benefits

• Competitive salary • Equity (we are post-series D & backed by some of the best VCs in the US) • Private health insurance, including plan options at no cost to employees • Focus Fridays - learn more here! • Flexibility to work from home 3 days/week (unless posted as a full-remote role) • Mental health support with Workplace Options • Family planning support with Maven • $100 per month Lifestyle Stipend to spend on fitness and other activities • Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!