Merchant Success Engineer

6 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

Apply Now

Receive Emails with Similar Jobs

Fulfil.IO

WebsiteLinkedInAll Job Openings

Fulfil. IO is an integrated ERP (Enterprise Resource Planning) platform designed to optimize and streamline business operations for retailers and wholesalers. It offers solutions for financial management, order management, inventory management, warehouse management, and manufacturing, with a focus on real-time data and automation to improve efficiency. Fulfil. IO connects seamlessly with sales channels, 3PLs, and shipping carriers, ensuring smooth data flow and operation. The system is flexible, scales with business growth, and includes robust security measures, allowing businesses to integrate various operations into a single platform effectively.

SAAS • Purchase Order Software • ERP • eCommerce

11 - 50 employees

🏢 Enterprise

🛒 Retail

☁️ SaaS

💰 Seed Round on 2017-01

📋 Description

• We are looking for a Merchant Success Engineer (MSE) to partner with our Merchant Success Managers (MSMs) in ensuring our merchants get the maximum value from Fulfil. • This is a new role, meaning we’re looking for someone who thrives in ambiguity, enjoys building from the ground up, and can adapt quickly as we refine processes and collaboration across teams. • The MSE will play a critical role in shaping how this function operates, ensuring seamless integration with MSMs, Support, Implementation, and Product to drive meaningful impact for our merchants. • This role operates similarly to a Sales Engineer but on the post-sales side—helping merchants with complex technical challenges, workflow optimization, and deep product adoption. • The MSE will work extensively in Salesforce, collaborate with Implementation and Integrations teams, and engage directly with merchants to solve high-impact issues.

🎯 Requirements

• Strong ERP implementation background with hands-on experience in APIs, EDI, and integrations. • Deep understanding of eCommerce operations, warehouse management, and supply chain workflows (not learned on the job). • Customer-facing experience in roles such as Sales Engineering, Implementation, or Consulting. • Experience working with Salesforce or similar CRM tools for documentation and tracking. • Ability to collaborate with technical teams (Engineering, Integrations, Implementation) to drive merchant adoption and resolve complex issues. • Exceptional stakeholder management and diplomacy skills—knowing how to set expectations, inspire confidence, and avoid overcommitting. • Strong problem-solving mindset, able to break down technical challenges into actionable solutions. • Experience leading technical discussions and translating complex concepts into clear, actionable strategies for merchants. • Ability to work in a fast-paced environment, managing multiple projects while maintaining a high standard of execution. • Comfort with ambiguity—as this is a new role, you should be flexible, proactive, and eager to refine and shape how this function operates.