Fullbay
Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.
Shop management software • Electronic authorization • Customer portals
Payment Services Support Representative
February 7
🌵 Arizona – Remote
🐊 Florida – Remote
+6 more states
💵 $20 - $24 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
Fullbay
Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.
Shop management software • Electronic authorization • Customer portals
📋 Description
• The Payments Services Support Rep is responsible for integrating and supporting the merchant service program Fullbay Payments. • Consultative in nature, this role is responsible for reviewing and interpreting the flow of money and transactions. • Guide customers through proper financial accounting practices. • Serve as the primary point of contact for new customer’s Fullbay Payments Integration. • Connect Fullbay to Fullbay Payments to ensure financial transactions transfer safely and securely. • Perform outbound calls to drive product adoption of Fullbay Payments. • Consult customers on how their additional financial accounting systems interact with Fullbay merchant service. • Facilitate communication between customers and Fullbay Payments merchant service program provider. • Provide troubleshooting techniques to identify cash flows and missing funds from transactions. • Execute customer relationship management to increase merchant service use. • Handle advanced technical questions from customers and escalated from support groups. • Keep records of customer interactions through Salesforce and other internal software tools. • Escalate issues when appropriate, adhering to confidentiality and compliance regulations. • Provide suggestions for improvement based on customer feedback.
🎯 Requirements
• Required: Associate or Bachelor’s degree in Accounting, Finance, Business or related work experience. • One (1) to Two (2) years of work experience utilizing Merchant Service Software. • Preferred: Experience using Quickbooks Online, Desktop, and Enterprise as a business/bookkeeping tool. • Adequate knowledge of Excel and Google Suite. • General understanding of Vehicle Maintenance field. • Salesforce or other CRM software experience. • Work experience in more than one or all of the following key areas: general accounting, payroll, auditing, accounts receivable, and accounts payable.
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