Customer Success Manager

September 27

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Full Fabric

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SAAS • Education • CRM • Consulting • Product design

11 - 50

Description

• Overview: Do you enjoy going deep into a product? Working with customers? Thrive in solving different challenges with intricate solutions? • As a Customer Success Manager, you will be the primary point of contact for our educational partners, fostering strong relationships. • Key Responsibilities: Build and nurture strong, long-lasting relationships with clients to ensure their success. • Ensure customers fully leverage their investment in Full Fabric by identifying opportunities for deeper engagement and value. • Guide clients through the onboarding process, ensuring a seamless, positive experience. • Identify and pursue opportunities for upselling and cross-selling additional products or services. • Analyse customer usage data to uncover trends, opportunities for growth, and potential areas for improvement. • Act as the voice of the customer within Full Fabric, ensuring their needs and priorities are represented.

Requirements

• Experience managing client relationships and strategic accounts for a SaaS product. • Customer-centric approach, providing tailored solutions. • Expertise in client onboarding and driving product adoption, aligning product capabilities with client business goals. • Skilled in upselling, cross-selling, and managing renewals. • Experience delivering client training and providing efficient support. • Ability to analyze client data, report on performance, and identify improvements. • Fluency in English is mandatory.

Benefits

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company. • Remote Flexibility: Embrace the future of work with our fully remote working option and experience the benefits of remote work. • Comprehensive Health Insurance: Your well-being is our priority. That's why we offer comprehensive health insurance to all our team members, ensuring you are protected and have access to the best healthcare options. • Home Office Budget: We’re committed to helping you create a comfortable and productive workspace at home. • Professional Growth: At Full Fabric, we're committed to your professional development. • A Culture of Excellence and Innovation: Join a team of forward-thinking professionals who are passionate about making a difference in software and education. • Making a Difference: Your work at Full Fabric will be more than just a job.