Customer Support Specialist

5 days ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Receive Emails with Similar Jobs

Fullsteam

WebsiteLinkedInAll Job Openings

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

Payments • Software • M&A • Technology

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

📋 Description

• Provide Support to current clients • Collect data to clearly understand the needs of clients • Answers and resolves support inquiries in a professional and timely manner via telephone, support tickets, and chat. • Identifies client issues, helps solve them, and escalates necessary concerns to others for review. • Updates internal company databases with information about technical issues and useful client conversations • Consult and gather requirements for specialized script, relay to development • Complete diagnostic equipment integrations using XML files • Complete Fullsteam Hardware configuration • Recognizes opportunities to increase customer value and resolve potential client retention issues by acting as a client advocate. • Collaborates with support team members and other organizational departments to ensure client satisfaction. • Contributes to the support team by presenting customer issues, feature requests, program functionality, effective workarounds, and troubleshooting ideas during team meetings. • Contributes to the instant messaging platform (Teams) throughout the entire organization to add and disseminate relevant company information. • Develops and adapts support strategies and techniques to accommodate changing environments and client needs. • Provides internal support and activity/process documentation. • Maintains awareness of the ever-changing healthcare landscape and the need to stay current with new industry requirements. • Stays up to date with product developments, feature launches, policy changes, and healthcare/optometric industry changes. • Capturing and reporting of development requests and problems to team leads and development for resolution. • Gather customer requirements according to company process and submit using appropriate escalation tools. • Assist in training junior or new staff members. • Performs other duties as assigned.

🎯 Requirements

• High School Diploma or a certificate of successful completion of the General Educational Development (GED) test. • A minimum of one (1) to three (3) years of customer service experience • Highly computer literate • 2+ years of remote customer support, optical experience, EMR/EHR or electronic claim filing