Head of Customer Success - SMB - LATAM - Remote
September 19
Description
• We’re looking for a proven SaaS leader with strong background leading teams. • As the Head of Customer Success, SMB Accounts, you will build and lead a team. • Develop workflows, playbooks, and KPIs to empower each CSM to manage accounts. • Deliver high customer satisfaction through expert product support and feature adoption. • Instill process discipline across a remote team supporting international customers.
Requirements
• Proven work experience of 8+years in B2B or B2B2C SaaS Customer Success. • Fluent English with the ability to discuss complex business and technical topics. • Experience of working for (or working with Non-profits) a strong plus. • Led Customer Success teams working with small and mid-market accounts for at least for 4 years within rapidly scaling SaaS companies. • Strong management skills. We’re looking for someone who can build a highly disciplined and highly engaged team that is fully remote. • Experience hiring, ramping up and working with LATAM teams. • Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing. • Demonstrable ability to communicate, present and influence C-level customer stakeholders. • Drives team success through effective KPIs. • Works closely with Director of Customer Success to strategize, plan and effectively deliver on results.
Benefits
• 30 days off. • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses (50% reimbursement, up to $1,000 annually). • Relevant professional education (50% reimbursement, up to $1,500 annually). • Gym or swimming pool (50% reimbursement, up to $500 annually). • Coworking (up to $250 monthly). • Remote working.
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