Head of Solution Engineering - SMB - Remote

September 25

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Description

• Manage the MM & SMB SE team, focusing on enhancing the efficiency of presales activities and the onboarding process. • Collaborate closely with sales and customer success teams to develop and execute strategies that drive revenue growth. • Monitor and provide close oversight on MM and SMB deals to ensure successful execution and risk management. • Maintain and develop relationships with key stakeholders across customer organizations. • Oversee the preparation and completion of RFPs. • Track and monitor KPIs for the LATAM team to ensure performance aligns with organizational goals. • Recruit, train, and mentor team members, focusing on continuous improvement of processes and tools. • Navigate complex project challenges to ensure timely and successful delivery of solutions.

Requirements

• Bachelor's or Master’s degree • 6+ years of experience in solution engineering, technical sales, or similar roles within SaaS companies. • Strong technical background with experience in web infrastructure, web analytics, and data management. • Proven CRM and integration experience (Salesforce, Hubspot). • Familiarity with front-end development technologies (JS/HTML/CSS). • Exceptional communication and presentation skills, capable of engaging both technical and non-technical stakeholders. • Demonstrated ability to develop strong relationships with customers and internal teams. • Able to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively. • Adept at managing a (remote) team and fostering a collaborative environment • You are a quick learner, passionate about technology and like to take a 'launch fast and iterate' approach • You love to act as a mentor and help guide talent to make optimal decisions • Experience in international settings, especially with teams in Eastern Europe, is preferred.

Benefits

• 30 days off. • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses (50% reimbursement, up to $1,000 annually). • Relevant professional education (50% reimbursement, up to $1,500 annually). • Gym or swimming pool (50% reimbursement, up to $500 annually). • Coworking (up to $250 monthly). • Remote working.