Customer Success Manager

February 14

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $110k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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FusionAuth

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FusionAuth is a leading provider of customer identity and access management (CIAM) solutions, offering a fully integrated platform that simplifies authentication, authorization, and user management for organizations. With advanced security features such as multi-factor authentication, single sign-on, and biometric authentication, FusionAuth helps businesses secure user data and streamline access across applications. The platform's deployment flexibility allows users to self-host or utilize FusionAuth Cloud, catering to various industries including healthcare, gaming, retail, and fintech.

Security • IAM • CIAM • Login • Registration

11 - 50 employees

Founded 2009

🔒 Cybersecurity

🤝 B2B

💳 Fintech

📋 Description

• Manage a large portfolio of accounts across their full-lifecycle with FusionAuth • Drive customer health and adoption by proactively monitoring adoption metrics, addressing risks, collaborating cross-functionally to share insights and strategies, and providing personalized experiences to ensure customers realize the full value of FusionAuth’s solution • Manage renewals by owning the process from start to closure, ensuring timely processing with an eye toward future customer needs • Facilitate our customers’ growth with us by understanding customer use cases and goals, exploring growth options, and engaging sales and marketing to execute expansion strategies • Maximize customer impact by capturing case studies, referrals, and best practices to share experiences and improve the experience for all of our customers • Ensure accurate revenue forecasting and reporting by providing updated forecasts for renewals and expansions and adhering to operational processes for reporting and CRM hygiene • Use a portfolio mindset to define and execute engagement strategies aligned to FusionAuth and customer business objectives, leveraging data and customer insights to inform prioritized, scalable activities • Deliver quarterly business reviews internally to share insights and feedback back to the business • Demonstrate competency of FA solutions to effectively partner with customers on adoption strategies and to identify growth opportunities • Act as Customer Advocate by representing customers to internal teams, communicating requirements and enhancement requests to the product team and providing clients with visibility around vision, strategy, and product roadmap • Enhance collaboration and communication by working closely with internal teams to ensure a cohesive customer experience and maintaining accurate records in CRM systems for transparency and reporting

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Sales, or related roles in a B2B organization • Experience using key tools such as Salesforce, Gong, or other CRM or CS platforms • A customer-centric mindset by demonstrating expertise and empathy, addressing customer needs, and effectively communicating with key stakeholders at all levels • Have a Growth Mindset, being open to learning, seeking feedback, and continually improving your skills and knowledge to adapt to new challenges and drive customer success • Be a critical thinker and problem solver: Demonstrate curiosity and skills to uncover, prioritize, and solve customer challenges • Strong technical aptitude and organizational skills to quickly learn and explain technology concepts, multitask, and prioritize in a fast-paced environment with attention to detail and follow through • Account growth and negotiation: Skills to expand existing accounts by uncovering additional use cases, and confidently negotiating and closing deals • Be a pro: a highly motivated self-starter with initiative and drive to achieve goals, ability to work independently and as part of a team, and adapt and grow with us as we build out our next phase of growth

🏖️ Benefits

• Comprehensive medical, dental & vision plans • 401k with employer match • Flexible spending account (FSA) • Paid holidays & flexible paid time off (PTO) • Professional growth & development opportunities