Business Analyst - Customer Operations

6 days ago

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Logo of Fusion Connect

Fusion Connect

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

Cloud Communications β€’ Cloud Connectivity β€’ Cloud Computing β€’ Carrier Services β€’ SD-WAN

πŸ“‹ Description

β€’ Translate high-level business requirements into functional specifications β€’ Assist in business process redesign and documentation β€’ Review all Epic/Stories for acceptance criteria β€’ Serve as a liaison between the business community and IT organization β€’ Perform Gap Analysis on systems and requirements

🎯 Requirements

β€’ Proficiency with process flow diagramming techniques β€’ Meeting facilitation β€’ Requirements documentation β€’ Proven ability to support evolving requirements in a large-scale, deadline-driven environment β€’ Evaluate systems to ensure they are addressing business requirements β€’ Strong technical, business, and interpersonal communications skills

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