Senior Operations Manager

June 3

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Future Works

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Strategy • Consulting • Digital Product Development • Innovation • Next-gen Digital Transformation

11 - 50

Description

• Drive cutting-edge processes across the portfolio and Agency as it relates to project management, delivery, resourcing, financial tracking, forecasting, and client management. • Manage and own all backend systems, tools, and processes. • Lead the management of new hires including role definition, candidate screening, coordination of further interview rounds, and negotiating commercials. • Manage external partners and vendor relationships; ensure the database of freelancers and partners is kept up to date • Own the general FW onboarding, training, and development for all new core team members and project team members. • Manage the request and tracking of incoming and outgoing invoices and POs, working closely with the Finance Lead. • Setup, maintain, and ensure all legal documentation, including SOWs, Client Agreements, Contractor Agreements, Addendums, etc. are up to date.

Requirements

• 5+ years digital/creative agency or in-house agency experience in operational leadership positions. • A very high degree of understanding and/or experience with the EOS operating framework. • Deep experience with operating on a modern tool stack including customized Notion or ClickUp, integrations and automations using Make or n8n • A flexible leader with the ability to create clarity within complex and sometimes ambiguous work environments and who is comfortable with adapting to rapidly changing circumstances • Experience creating and implementing, systems and processes that drive profitability, efficiency, and productivity. • Experience working remotely and/or within distributed teams • Ability to thrive in a global, fluid, fast-paced, entrepreneurial / startup environment, with tight deadlines and multiple priorities • Detail-oriented with high-energy, and superb organizational and communication skills • High level of integrity and dependability with a strong sense of urgency and results-orientated • Ability to work effectively in a team-based organization, collaborate cross-functionally, and build alignment around goals and objectives

Benefits

• Fully Remote • Flexible Hours / Time Zone • Company Retreats • Carbon Offsetting and more