Fygaro
Fygaro is a company offering a suite of business solutions including online shops, payment buttons, and invoicing tools. The platform supports plugins and integrations to enhance business operations. Fygaro caters to various business needs such as managing orders, payments, customer relationships, and payrolls, providing comprehensive tools for businesses to manage their operations efficiently.
Factura Electrónica • Ecommerce • Botón de Pago • Contabilidad • Web Stores
Customer Service Agent
September 26, 2024
Fygaro
Fygaro is a company offering a suite of business solutions including online shops, payment buttons, and invoicing tools. The platform supports plugins and integrations to enhance business operations. Fygaro caters to various business needs such as managing orders, payments, customer relationships, and payrolls, providing comprehensive tools for businesses to manage their operations efficiently.
Factura Electrónica • Ecommerce • Botón de Pago • Contabilidad • Web Stores
📋 Description
• Join our team of customer service and technical support experts. • You can work from home anywhere in Colombia! • Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. • Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding. • Support will be in Spanish and English, applicants need to speak both languages.
🎯 Requirements
• Advanced English Level (B2/C1) • Minimum 1 year experience in customer service, preferably in service or E-commerce industry. • Outstanding students and new graduates are also welcomed to apply. • Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email). • Find creative problem solving satisfying, motivated, always curious and constantly eager to learn. • Thrive in a dynamic and collaborative environment and be comfortable with ambiguity. • Able to take ownership of challenging scenarios and bring them to resolution. • Have a clear, professional and informative communication style. • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit. • Ability to work under pressure, strong communication skills and exceed beyond expectation.
🏖️ Benefits
• Excellent compensation and multiple perks. • 100% remote work. • Work week from Monday to Friday. • Indefinite Term Service Contract • Employment stability and growth opportunity • And more
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