Customer Service Agent
September 26
Description
• Join our team of customer service and technical support experts. • You can work from home anywhere in Colombia! • Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. • Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding. • Support will be in Spanish and English, applicants need to speak both languages.
Requirements
• Advanced English Level (B2/C1) • Minimum 1 year experience in customer service, preferably in service or E-commerce industry. • Outstanding students and new graduates are also welcomed to apply. • Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email). • Find creative problem solving satisfying, motivated, always curious and constantly eager to learn. • Thrive in a dynamic and collaborative environment and be comfortable with ambiguity. • Able to take ownership of challenging scenarios and bring them to resolution. • Have a clear, professional and informative communication style. • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit. • Ability to work under pressure, strong communication skills and exceed beyond expectation.
Benefits
• Excellent compensation and multiple perks. • 100% remote work. • Work week from Monday to Friday. • Indefinite Term Service Contract • Employment stability and growth opportunity • And more
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