System Administrator - HAM

March 2

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G & Co. Global

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G & Co. Global is a service powered by Google, serving as Google's official URL shortcut. The "g. co" links are designed to provide users with a secure and reliable way to access Google products and services directly. It is a trusted tool for navigating Google's vast array of offerings, ensuring that users are always led to legitimate Google websites.

Customer Experience • Digital Strategy • Digital Transformation • Digital Innovation • Direct to Consumer

51 - 200 employees

🌐 Web 3

📋 Description

• Provide technical expertise and leadership in the design, implementation, and ongoing support of the VA's HAM and SAM solution within the ServiceNow platform. • Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise. • Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with VA standards and security policies. • Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications. • Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively. • Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues. • Collaborate with the VA's IT security team to implement and maintain security controls and ensure compliance with regulatory requirements. • Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions. • Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed. • Collaborate with stakeholders to develop test scenarios, test cases, and expected results. • Execute test scripts and procedures to validate the functionality, performance, and security of the deployed solution. • Analyze test results, identify and report defects, and track them to resolution. • Document and communicate test findings and recommendations to relevant stakeholders. • Assist in the development and implementation of a test automation strategy for the HAM and SAM solution.

🎯 Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education). • Knowledge of conducting routine system administration tasks, logging data, maintaining system efficiency, troubleshooting systems and networks issues, debugging protocols and processes • Knowledge of troubleshooting problems and issues identified by customers and implement corrective actions quickly. • Good communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders. • Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively. • Ability to work independently and as part of a team. • Ability to obtain and maintain a Public Trust Clearance. • Must be a US Citizen or Green Card Holder. • Knowledge of cloud-based infrastructure and deployment. • Knowledge of VA's organizational structure and IT environment. • Knowledge of operational testing and test automation tools. • Knowledge of ServiceNow platform or similar IT Asset Management capabilities, particularly the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. • Knowledge in installing, configuring, and upgrading enterprise-level software applications. • ITIL v4 or similar certification