Operations Specialist - Europe

November 25

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G Adventures

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adventure travel • travel • life experiences • life changing experiences • social media

1001 - 5000 employees

Founded 1990

💰 Private Equity Round on 2021-02

Description

• Communicate any significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip. • Monitor department email accounts as requested, actioning emails according to priority. • Action technical questions from GCO’s (Inside Sales department) concerning trips. • Support the Reservations department with any aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner. • Handle the region's finances including investigate and solve issues of incorrect invoices in a timely, and efficient manner • Identify problems in operations process and resolve them in a quickly and timely manner. • Contribute to the enhancement of internal processes through identification, analysis, and implementation of efficiency and effectiveness improvements. • Handle incidents and assist CEOs and/or travellers in a professional, empathetic and efficient manner • Ensure accurate validation of trip budgets. • Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment. • Assist the Regional Operations Manager in day-to-day coordination, and management of business operational activities. • Help create customized trips upon request • Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover. • Help prepare for and assist with the CEO recruitment, training, and provide the CEOs with the needed support • Carry the Operations Emergency Phone on a rotational basis • Other duties as assigned by Regional Operations Manager.

Requirements

• At least 2 years in the Tourism industry • Superior attention to detail and accuracy • Positive attitude and the desire to be part of a close-knit and effective team • Exceptional English written and oral communication • Experience in problem-solving and analytical thinking • In-depth regional knowledge of Western Europe, particularly France • Advanced organisational, time management and problem solving skills • Intermediate knowledge of Excel and general computer skills • Ability to adapt to an environment that is subject to constant change • Solid knowledge of the Travel industry and geography of the region • An understanding and commitment to customer service • Fluency in French required. • Any experience as a tour leader is considered an advantage. • Self-starter able to work remotely.

Benefits

• Competitive salary commensurate with the role • Competitive benefits package • Birthday day off • Vacation time for you to recharge • Enhanced Parental Leave • Learning and growth opportunities • Employee Resource Groups *Applicable based on location*