Operations Specialist - Southern Cone

February 13

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G Adventures

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G Adventures is a leader in small group adventure travel, offering a variety of tours and travel experiences across multiple continents including North America, South America, Europe, Africa, Asia, Oceania, and Antarctica. Established over 30 years ago, the company is dedicated to providing sustainable and responsible travel options that benefit local communities. They offer various travel styles such as solo adventures, family trips, and themed journeys like the National Geographic and Jane Goodall Collections. G Adventures focuses on delivering flexible itineraries, using locally based guides, and ensuring a positive impact through initiatives like Planeterra and G for Good.

adventure travel • travel • life experiences • life changing experiences • social media

1001 - 5000 employees

Founded 1990

💰 Private Equity Round on 2021-02

📋 Description

• Reporting to the Regional Operations Manager Peru & Southern Cone, the Operations Specialist serves the needs of G Adventures customers – internal and external. • Duties will include working with suppliers, the field staff and the Reservations team using efficient process and actioning any foreseeable problems. • You will also need to communicate clearly and efficiently with travelers. • Support for the Regional Operations Leadership team to ensure accuracy of product and flow of operations. • Administrative support for the Global Sales and Base Camp Operations teams for information-gathering and logistics related to travellers before arrivals. • Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region. • Working with Regional Operations Leadership team and appropriate Stakeholders (Product…) to ensure product maintenance, audit and development/implementation of new product development. • Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution. • Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEO’s and providers informed. • Through a deep knowledge of the region, assist the reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary. • Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution. • Assist with validations to facilitate vendor reservations in coordination with the reservations team. • This includes on-tour and post tour changes where modifications to the system are needed so that invoices match the system when received. • Assessment and communication of cancellation fees to Base Camp Ops, might require negotiation with suppliers at times. • In case of Emergency, you might be required to assist outside of regular work hours. • To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.

🎯 Requirements

• Must Have: • Computer skills • Highly proficient in English both written and spoken • 3+ years experience in the travel industry • Able to work on a Tuesday to Saturday work schedule • Familiarity with Regional Geography • Excellent Customer Service and Listening Skills • Problem Solving/Complaint Resolution • Decision Making Skills • Team Player, Flexible, Co-operative Approach • Self Motivated and Goal orientated • Excellent Attention to Detail, Well Organized • Positive and Innovative Attitude • Good time management skills • Nice to Have: • Knowledge of G Adventures product in the region • Vocational Qualification related to Travel & Tourism/Business

🏖️ Benefits

• Competitive salary commensurate with the role • Competitive benefits package • Birthday day off • Vacation time for you to recharge • Enhanced Parental Leave • Learning and growth opportunities • Employee Resource Groups