Gainwell Technologies
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Bilingual Call Center Representative
March 18
🏄 California – Remote
💵 $31.2k - $44.5k / year
⏰ Full Time
🟢 Junior
📞 Call Center Representative
🚫👨🎓 No degree required
Gainwell Technologies
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Responding to member telephone calls involving eligibility and benefit information • Documenting calls in a CRM ticketing solution • Conducting outbound calls in response to customer direction
🎯 Requirements
• Bilingual (Spanish/English) required • High school diploma or G.E.D. • 6 months minimum customer service or telephone experience preferred • Dental experience preferred • Experience with organizational functions and personnel • Skilled in the use of computer software and telephone technology • Harver Assessment Requirement
🏖️ Benefits
• Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies
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