IT Support Technician

September 16, 2024

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Logo of Gallery Systems

Gallery Systems

Gallery Systems is a company that specializes in developing software solutions for collections management used by museums and cultural institutions globally. Their flagship product, the TMS Suite, provides integrated tools for collections management, online collections, conservation documentation, and digital asset management. They cater to registrars, collections managers, curators, and digital asset managers, helping them streamline workflows, save resources, and enhance museum operations. Known for exceptional client support and expert-led training, Gallery Systems has been trusted by hundreds of museums worldwide for over 40 years. Their software is available in 24 languages, supporting a diverse and global user base.

Collections Management • Conservation Documentation • Digital Asset Management • Web Publishing • Museums

51 - 200 employees

Founded 1981

☁️ SaaS

🏢 Enterprise

📱 Media

📋 Description

• Assist restoring service and maintaining MS SQL Server running on EC2 and AWS RDS • Troubleshoot technical issues related to SOLR and Tomcat in an AWS environment. • Collaborate with cross-functional teams to implement process improvements and enhance system performance. • Escalate complex technical issues to higher-level support or appropriate teams for resolution. • Contribute to the development and maintenance of documentation for support processes and procedures. • Participate in training sessions to stay updated on new technologies and enhance technical skills.

🎯 Requirements

• 1-2 years of experience ideally in a Help Desk setting • Tomcat/Apache Stack • Nice to Haves: AWS or MS SQL

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