Director Analyst - Digital Customer Service Technology

October 30

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Gartner

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10,000+

Description

• Author high quality research content • Lead research projects and coordinate resources • Demonstrate thought leadership in research positions • Track vendors and market trends • Meet with clients for actionable advice • Create presentation materials for events and briefings • Participate in innovation and research discussions • Deliver outstanding sales and service support • Mentor and coach junior team members

Requirements

• Subject matter expertise in digital customer service platforms • 10+ years of relevant field or industry experience • Strong written and verbal proficiency • Experience working for or with customer service technology vendors • Ability to work independently and collaboratively in a multicultural team • Strong organizational and project management skills • Demonstrated excellence in research writing ability • Executive presence and credibility with stakeholders • Strong business and financial acumen • Ability to travel up to 10%

Benefits

• Generous PTO • 401k match up to $7,200 per year • Opportunity to purchase company stock at a discount • Market leading benefit programs