Customer Service Representative
December 18, 2023
Description
• Provide online instant text consultation and answering for platform users to solve user operation problems. • Provide professional product consulting services for platform users. • Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction. • Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements. • Provide customers with system and product updates to ensure they are kept abreast of all significant changes. • Other matters assigned by the supervisor.
Requirements
• A bachelor's degree in social media management, marketing, customer service, or a related field. • At least 2 years of relevant experience in financial services, technology, and/or customer support. • Have experience in customer-oriented support and service, and have experience in serving VIP customers. • Have a positive working attitude, good communication and expression ability, and work under high pressure. • English is fluent and can be used as a working language. • Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.
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