BMC Remedy/Helix Developer - Clearance Required

February 14

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General Dynamics Information Technology

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General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

Enterprise IT • Network Systems Integration • Professional and Technical Services • Training and Simulation • Health

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. • The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team. • This is a remote teleworking opportunity! • A SECRET CLEARANCE REQUIRED TO START. • This position is a Remedy Developer role on the NESD Helix engineering team. • Your duties will include: Coordinate, research, design, develop, test BMC Helix/Remedy software and integrated interfaces in a SAAS model. • Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis and report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings. • Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite. • Gather onboarding or project requirements, write technical documentation, prepare change requests, update the Production environment, and speak for the Helix team in readiness reviews. • Identify and communicate gaps between out of the box workflow and custom requirements. • Work to minimize customization with out of the box recommendations. • Maintain system integrity by utilizing defined configuration control practices and change management processes. • Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum. • Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents. • Communicate verbally and in written form in a professional manner with customers, peers, and leadership. • Participate in on-call rotation, sprint planning meetings, and technical implementation reviews.

🎯 Requirements

• BS degree; additional years of experience may be considered in lieu of degree • 8+ years of BMC Remedy/Helix developer experience • BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud • Experience with BMC Remedy version 20.x or higher • ITIL methodologies, and ITSM/CMDB/DWP process flows • Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporting, Smart IT, or Digital WorkPlace Portal • Experience customizing ITSM applications and writing custom ARS workflow • Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting • Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data • Experience working in an Agile project methodology environment • BMC Accredited Administrator or Remedy/Helix Developer Studio experience and AWS GovCloud a plus • ITIL Foundation a plus • JIRA a plus, but not required • Security+ certification; must be able to obtain within 3 months of start • Secret clearance

🏖️ Benefits

• Excellent customizable health benefits (Medical, Dental and Vision) • 401K with company match • Flexible work week • Educational Assistance and eLearning • Internal mobility team dedicated to employee advancement • Rewards and Recognition programs • Innovative and collaborative environment encouraging of highly motivated critical thinking