Inbound Customer Service Agent

April 15

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+7 more states

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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GE Appliances, Recreational Living

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GE Appliances, Recreational Living is a company that offers a wide range of home appliances and products. The company specializes in kitchen appliances, providing various types of refrigerators, ranges, dishwashers, cooktops, wall ovens, microwaves, and more. Additionally, they offer small appliances such as coffee makers, blenders, and air fryers. GE Appliances also provides products for laundry and air conditioning, including washers, dryers, and air purifiers. The company focuses on integrating smart technology and sleek designs into their products to simplify daily tasks for consumers. They also provide financing options, support services, and special discounts for military and healthcare professionals.

Refrigeration • Haier • GE Appliances • Distribution • RV Appliances

11 - 50 employees

Founded 1907

🛒 Retail

👥 B2C

🔧 Hardware

📋 Description

•Provide direct support to GE Appliances Owners with a strong focus on sales and service. •Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. •Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. •This position will provide limited support to Non-GE Appliance branded appliance owners. •This role is required to participate in a shift bid twice a year to change schedules during our business hours of 7am-7pm CST. •Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services •Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems •Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions •Proactively provide feedback to Quality and Training to help keep training processes and materials updated •Adhere to safety policies and procedures to ensure a safe work environment for all •Support other parts of the business, such as directed

🎯 Requirements

•One-year relevant working experience in a customer service or sales environment •Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues •Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner •Requires a high degree of concentration and attention to detail to manage daily activity •Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization •Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products •Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities •Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once •Ability to effectively work at home

🏖️ Benefits

•Paid on-the-job training and mentoring •Work-from-home opportunities (equipment provided) •No weekend shifts •Paid time off •Medical, dental, vision, and prescription benefits eligibility on day one of employment •401(k) program with a company match •Short-term and long-term disability •Life insurance •Appliance discount program •Tuition reimbursement •Gym membership reimbursement •Career growth opportunities