Customer Success Manager - Premier

March 8

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The complete DevOps solution for every Salesforce team.

Continuous integration • Salesforce release management • Salesforce deployments • Force.com migration • Salesforce testing automation

51 - 200

💰 $55M Private Equity Round on 2022-06

Description

• Ensure high levels of success and retention for accounts by proactively identifying and engaging with at-risk accounts • Support new customers during initial implementation, identify pain points, and provide technical expertise • Build strong relationships with key decision makers and product champions • Be a customer champion, driving continual improvement in user satisfaction • Work closely with sales and technical teams • Collaborate with fellow CSMs to refine processes and drive value for customers

Requirements

• Experience as a Customer Success Manager or Account Manager responsible for retention • Technical predisposition with the desire to learn and communicate complex technical topics simply • Customer-centric approach with a genuine desire to deliver the best for end users • Enjoy building effective long-term relationships with customers at all levels in organizations • Proactive and collaborative mindset

Benefits

• Salary of between £40k - £60k (depending on experience) • Remote UK based full-time opportunity • 25 days holiday plus bank holidays (with the option to buy an extra 5 each year) • Generous personal development budget for courses, conferences, or professional development • Company Pension Plan (matching up to 5%) • Bupa health care • Life Insurance & critical illness cover • Flexible working hours • Discounted gym membership and health/wellness benefits