Senior Data Analyst

4 days ago

Apply Now

Receive Emails with Similar Jobs

Genesys

WebsiteLinkedInAll Job Openings

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

Call Center Software • Cloud Contact Center • Customer Experience Software • Contact Center as a Service • Customer Self-Service

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• Work in an agile environment, partnering with a team of technologists, constantly delivering and iterating on analytical solutions. • Interface with our Data Consumers becoming a trusted partner, delivering complete data solutions while prioritizing and providing status updates to the team commitments to those business partners as well as Leadership. • Partner with Data Engineering to enable the right data needed for insights as well as working to establish data quality analytics including data profiling. • Own the design, development, and maintenance of Tableau dashboards and analytics that drive key business decisions. • Use your excellent verbal and written communication skills, including the ability to effectively collaborate with technical(engineering) and non-technical (business) people, to tease out and document business requirements and outcomes.

🎯 Requirements

• 5+ years of experience in analytics, business intelligence, data architecture, including data modeling (logical & physical), data visualization, data warehousing, and analytical enablement, including data preparation and basic data transformations. • 5+ years of business experience, with demonstrated project management, product management or managerial skills. • 5+ years of experience reviewing and writing technical & business requirements in relation to insights, effective data visualization, data management, metrics/KPIs or software development projects. • 5+ years of experience in supporting marketing, finance, operational, or management data and insights as a data analyst with a keen ability to quickly evaluate and understand a diverse set of data to rapidly add value with data at Genesys. • Experience in writing and understanding complex SQL queries to solve different business analytical problems. • Track record of delivering reliable and performant Tableau dashboards. • Strong knowledge of project & program management techniques and tools as well as product owner experience (Agile/Scrum Master/Product Owner certification preferred, experience with Atlassian Suite: Jira, Compass, etc. preferred). • Strong empathy for customers and the ability to think and design from the customers perspective with a strong ability to find the 80/20 solution when necessary. • Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 401(k) matching program • Adoption Assistance • Infertility treatments